Frequently asked questions?

Do I Need A Bombax Account To Ship?

Corporate customers would need to sign up with us on our website. Individual customers can get a quote online & proceed with the booking.

How Do I Find A Bombax Drop-Off Location?

You can book your service online or contact us on +91 22 62513777

How Do I Request A Courier?

Just fill out this simple booking form and we will take care of the rest. Or you can contact us on +91 22 62513777

Where Can I Find The Applicable Tariff For Your Services?

Just fill in a few simple details online and get your quote immediately.

Do You Provide A Service To The Location Of My Choice?

Please have a look at the areas serviced by us to find out more.

What Are Defined As Documents And Non-Documents?

Documents (Docs) are defined as papers, general correspondence that have no monetary value & which weigh less than 1 kg. Non documents (Non-docs) are defined as consignments with monetary value and no weight specifications.

What Are The Forms Required To Ship Documents And Non-Documents?

Please find all the forms required to be filled for shipping Documents and Non-documents here.

Are There Any Commodities Banned On Your Services? Where Can I Find Them?

There are certain items that cannot be carried by us due to security reasons. Please find the comprehensive list here.

I Would Like To Use Your Services However I Have A Few Queries. Can You Send Your Representative To Meet Me?

Corporate customers can call our customer care team on +91 22 62513777

How Can I Track My Shipment?

You can track your parcel using your tracking id here.

How Can I Change The Address On A Shipment That I Have Already Handed Over To You?

Please connect with our customer care team on +91 22 62513777 and they will assist you with the same. Kindly keep your product id handy.

Do You Accept Jewellery, Precious Stones, Cash Or Valuables?

No, we do not carry valuables like jewelry, precious stones, cash, etc. You can have a look at our comprehensive list of banned items here.

My Shipment Is Damaged / Content Missing.

We always take great care to deliver your products in a safe and timely manner. However in the off chance that you receive a damaged shipment please contact our customer care number immediately on +91 22 62513777. Do keep your product id handy.

My Shipment Is Not Delivered Yet.

Bombax prides itself in being the fastest courier service in the country. However due to some extreme and unforeseen circumstances if your parcel has not been delivered to you by the given date please contact us on +91 22 62513777 and keep your product id ready.